Refund Policy

We value our customers and strive to provide the best experience. However, to maintain clarity and transparency, please review our refund policy carefully.

1. Refund Eligibility

Refunds are only processed under the following circumstances:

• Damaged Products: If the product is received in a damaged or broken condition.

• Incorrect Products: If you receive a product that is different from your order (e.g., wrong stone color or product type).

Mandatory Requirement:

To be eligible for a refund, customers must:

1. Submit the claim within 12 hours of delivery. Claims made after this period will not be considered.

2. Provide: 

o An unboxing video showing the unopened package and clearly capturing the product’s condition. The video must be continuous, with no pauses or cuts.

2. Refunds Will NOT Be Processed For:

• Delivery Time: Orders are usually delivered within 5-8 business days after dispatch. Delivery timelines may vary due to unforeseen circumstances like weather conditions or courier delays.

• Courier Services: We partner with trusted courier services such as Xpressbees, Blue Dart, Delhivery, and DTDC to ensure the safe delivery of your orders.

• Shipping Charges:

o Free Shipping: Available for orders above ₹2999.

o Standard Shipping: For orders below ₹2999, a shipping fee of ₹150 will apply.

3. International Shipping

We do not offer refunds for the following reasons:

• Weight or Size Concerns:

  • Jewelry feels heavy or larger than expected.
  •  Incorrect size selection by the customer. (Refer to our size chart for guidance before placing the order.)

• Color Variations:

  •  Slight differences due to photography, lighting, or screen display settings.
  • Handmade or Artistic Variations:
  • Irregularities in hand-painted (e.g., Meenakari) or handmade jewelry, including minor differences in polish, design, or finishing.
  • Minor Transit Issues:
  • Detachable beads or stones that can be fixed with adhesive.
  • Complimentary Accessories:
  • Issues with adjustable ropes, chains, or complimentary items provided with the jewelry.
  • Order Cancellation:
  • Once an order is placed, it cannot be canceled or refunded.

3. Refund Process

If your case qualifies under refund eligibility:

Step 1: Notify us via email at info@razzledazzlejewel.com or submit a claim through our customer portal within 12 hours of delivery.

Step 2: Share the following details:

  • Order number
  • Unboxing video (mandatory)
  • Clear photographs of the damaged/incorrect product and packaging.

Step 3: Ensure the product is shipped back in its original packaging to avoid damage during transit.

Step 4: Upon verification, we will initiate a refund for the eligible amount or provide a replacement (as per your preference).

Note: Refunds will only be processed back to the original payment method.

4. Refund Timeline

• Refunds will be processed within 7-10 business days after approval of your claim.

5. Important Notes

  • Claims must be submitted via email at info@razzledazzlejewel.com or through the customer portal only.
  • Claims made via Instagram DMs, WhatsApp, or any other platform will not be entertained.
  • International Orders: Refunds for NRI and foreign customers are subject to additional terms outlined in our international policy.
  • Policy Revisions: The company reserves the right to modify or reverse the terms and conditions at any time without prior notice.

For queries or assistance, please contact us via:

Email: info@razzledazzlejewel.com

Thank you for shopping with RazzleDazzleJewel!